Shipping Policy

Jewells offers standard domestic delivery services using Royal Mail. The advised delivery time is from the date the order has shipped, not necessarily the date the order was placed. All orders are usually shipped within 2 business days. 

Please allow an additional 5 business days for regional delivery. 

Due to potential and unexpected delivery disruptions, delays may occur. 

During sale and promotional periods, all orders will be processed and dispatched as quickly as possible from our shop locations. However, busy periods could result in some delays with dispatch. 

If there is an issue with your delivery, we will do our best to ensure it is resolved - however, we cannot make guarantees. Due to the nature of postal services, some circumstances may impact the successful delivery of your parcel. 

Once an order has been placed, we are unable to make any amendments to product, customer, or delivery details. If the order has not been dispatched from our warehouse, we may be able to cancel the order, however we cannot guarantee this. 

 

As a consumer, depending on your country of residence, you may have a statutory right to cancel orders made online within a ‘cooling off’ period of 14 days from the day after you receive the order, subject to certain conditions, or as otherwise provided under applicable law. UK residents have this right under the Consumer Contracts Regulations 2013. If you wish to cancel your order and return your purchase, please contact us at customersupport@jewells.com with your order number. You will be given instructions about how to return the goods. You will need to notify us of your return within 14 days of receiving the item and then return the cancelled items within 14 days of your notification in order to receive a refund.

You can also return items in accordance with our Returns Policy.  This does not affect your statutory rights. Please note that certain items are not cancellable or returnable and these are listed in our Returns policy.

If you wish to cancel your order before it has been despatched, please contact us at customersupport@jewells.com  

If your order has been damaged in transit, or the products ordered are defective, not as described, not of satisfactory quality or not fit for purpose, we will at your request, and subject to availability, either exchange, replace or repair these products without charge to you, or provide you with a full refund, if the fault is notified to us within thirty (30) days of you receiving the product. We may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility and will inspect the items on their return. If the fault is notified after thirty (30) days of your receipt of the product, please refer to our Returns Policy and, subject to the conditions being met, we will provide you with either an exchange or repair in accordance with the Consumer Rights Act 2015.