INTRODUCTION

1.1 These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Jewells Retail Limited, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Jewells Retail Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Jewells Retail Limited and accessing the Website in connection with the provision of such services.

2. INTELLECTUAL PROPERTY AND ACCEPTABLE USE

2.1 All Content included on the Website, included content uploaded by Users or shared with Jewells Retail Limited by any social media channel is the property of Jewells Retail Limited, this includes content shared with our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission.

2.2 You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a device, print copies of the Content.

2.3 You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Jewells Retail Limited.

3. PROHIBITED USE

3.1 You may not use the Website for any of the following purposes: in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website; in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

4. LINKS TO OTHER WEBSITES

4.1 This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Jewells Retail Limited or that of our affiliates.

4.2 We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

4.3 The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

5. PRIVACY POLICY AND COOKIE POLICY

5.1 For information on the personal data we collect from you, how we may use it and your rights in respect of that data, please see our Privacy Policy.

5.2 For information on how we use cookies please see our cookie policy

6. AVAILABILITY OF THE WEBSITE AND DISCLAIMERS

6.1 Any online facilities, tools, services or information that Jewells Retail Limited makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. Jewells Retail Limited is under no obligation to update information on the Website.

6.2 Whilst Jewells Retail Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

6.3 Jewells Retail Limited accepts no liability for any disruption or non-availability of the Website.

6.4 Jewells Retail Limited reserves the right to alter, suspend or discontinue any part (or the whole) of the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

7. LIMITATION OF LIABILITY

7.1 Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

7.2 We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

7.3 To the maximum extent permitted by law, Jewells Retail Limited accepts no liability for any of the following: any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; loss or corruption of any data, database or software; any special, indirect or consequential loss or damage.

8. GENERAL

8.1 You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

8.2 These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

8.3 These terms and conditions , together with the Privacy Policy and Cookies Policy, contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

8.4 The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

8.5 If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

8.6 Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

8.7 Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

9. Jewells Retail Limited Details

9.1 Jewells Retail Limited is a company incorporated in England and Wales with registered number 16075791.

9.2 Jewells Retail Limited registered address is Suite 1, 7th Floor, 50 Broadway, London, SW1H 0DB and it operates the Website www.jewells.com. The registered VAT number is 485663055. You can contact Jewells Retail Limited by email on customersupport@jewells.com

By using our website you are accepting and agreeing to the following terms and conditions.  Please read carefully. 

SALE  

Prices as marked: Sale items or items tagged with 'sale' may be online exclusive only and may not be available in stores. We reserve the right to cancel any orders with incorrect pricing displayed in store and/or online Online Exclusives and Online Exclusive Promotions are available online only and are not available in-stores. 

LIMITED TIME OFFERS 

We reserve the right to offer/change any promotional or limited time offers at anytime in store and/or online 

GIFT CARDS 

Are not yet available in store or online but will be coming soon – sign up to email at the bottom of the page 

PIERCING SERVICES 
INSERT RULES  

TATTOO SERVICES 
INSERT RULES  

WELDING SERVICES 
INSERT RULES  

1. WHICH PRODUCT IS INCLUDED?

1.1 All Jewells product is covered within our lifetime manufacturer warranty. Welded products lost within one month of purchase will be replaced. After one month, welded products will be excluded unless the product can be presented. 

2. HOW DO I GET MY PRODUCTS COVERED?

2.1 Great news! Our warranty registration is free. Register your products (each product will need to be registered one by one) online and you will receive a confirmation email with the registration details.  Each product purchased in store or online must be registered online at https://jewells.com/pages/lifetime-manufacturer-warranty-registration 

3. CAN I TRANSFER MY WARRANTY TO A FRIEND?

3.1 The warranty is non-transferable and is available only to the original purchaser and is transferred to the gift recipient once they register, details about the warranty guarantee will be included on all sales and gift receipts. 

4. WARRANTY COVERAGE

4.1 The warranty covers manufacturing defects but not normal wear and tear or damage due to everyday use. 

4.2 Inclusions: 

• Tarnishing (if the customer deems the product unacceptable after in-store cleaning) 
• Defective clasps 
• Broken chains 
• Stones falling out 

4.3 Exclusions: 

• Loss or damage due to negligence, improper use, or accidents 
• Dents, scratches, and nicks from normal use 
• Damage from activities like weightlifting, rock climbing, or DIY tasks or other ‘heavy lifting’ 
• Tangles or knots due to improper storage 
• Breakage from catching on clothing, blankets, or objects 

4.4 Any maintenance, repairs, or sizing performed by anyone other than Jewells voids the warranty.

5. ADVENT CALENDAR PRODUCTS

 5.1 If defective, a similar product will be offered, a value is assigned to each item. 

6. REPLACEMENT

6.1 If the product is no longer available, we will offer a similar product of equal value or store credit. 

7. 14K GOLD & DIAMONDS

7.1 Defects will be assessed by our production team, and a response will be provided within 5-10 business days. 

7.2 For online orders please contact customersupport@jewells.com referencing your warranty number and order number.   

8. MAINTENANCE

8.1 Care Instructions: 

8.2 Customers will receive care guidelines to prevent tarnishing with every purchase. Free Cleaning Service: We offer free cleaning in store to maintain the jewellery’s appearance. 

8.3 Customer Communication: 

8.4 How to Claim:

8.5  If a customer believes their item has a manufacturing defect, they can return it to stores or online for inspection. If it’s confirmed, we will replace it or offer a suitable alternative or store credit. 

9. Online Purchases: 

9.1 Shipping & Handling: Defective items purchased online can be returned either in-store or online with free delivery. 

10. Misuse Prevention: 

10.1 Verification Process: 

10.2 To verify warranty claims, all jewellery must be returned with the original receipt. 

GENERAL COMPETITION TERMS

1. Unless otherwise stated, our competitions are open to everyone.  

2. If you are under 18, you must get consent from your parent(s) or legal guardian(s) before entering any of our competitions and they must agree to these Terms and conditions on your behalf.  

3. By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

4. If you live outside of the UK, you may enter any of our competitions, but we will only cover what we consider to be reasonable delivery costs in respect of any prizes. 

5. Please note that only one entry per person is permitted.  

6. Entries received after the stated closing date above will not be accepted.  

7. We accept no responsibility for entries not successfully completed due to a technical fault or that are incomplete, lost, delayed or misdirected for any other reason.  

8. The winners will be notified by email, text or phone call as soon as practicable using the contact details provided with the Competition entry. The winner will be required to respond within 7 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event the winner does not respond to communications within this period or if the prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

9. You should note however, that we reserve the right to replace any prize with an alternative prize of equal or higher value if circumstances beyond our control make it necessary for us to do so and the winner will be notified of this accordingly.  

10. The prize for the winners is non-exchangeable, non-transferable, non-refundable and no cash alternative is rewarded.  

11. Our decision regarding any aspect of the competition is final and binding and no correspondence will be entered into about it.  

12. We are obliged to either publish or make available information that indicates that a valid award took place. To comply with this obligation we will send the surname and county of any winner and, if applicable copies of their winning entry, to anyone who emails or writes to Marketing, Jewells Retail Limited, Suite 1, 7th Floor, 50 Broadway, London, SW1H 0DB, the month the competition was run, (enclosing a self-addressed envelope) within one month after the closing date stated above. If you object to any or all of your surname, county and winning entry being published or made available, please contact us at marketing@jewells.com. In such circumstances, we must still provide the information and winning entry to the Advertising Standards Authority on request.  

16. You are deemed to have accepted and agreed to be bound by these terms and conditions upon entry and we reserve the right to refuse entry, or refuse to award the prize(s) to anyone in breach of these terms and conditions. We also reserve the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.  

17. Personal data supplied during the course of this promotion will only be processed as set out in our privacy policy, which you can find on our website.

18.   LIMITATION OF LIABILITY

18.1  The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

18.2  If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes. 

19  GENERAL

19.1  If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

19.2  The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

19.3  This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.The Promoter is Jewells Retail Limited registered address is Suite 1, 7th Floor, 50 Broadway, London, SW1H 0DB and it operates the Website www.jewells.com. The registered VAT number is 485663055. You can contact Jewells Retail Limited by email on customersupport@jewells.com

Golden Tickets

1. SERVICE DETAILS

1.1 A Jewells Piercing Service for one at a Jewells store

2. ELIGIBILITY
2.1 Customers with a Jewells Golden Ticket received on Store Opening Day

3. DATE OF EXPIRATION
3.1 If the service is not completed by 15th June 2025, the right to £50 redeemable service will be forfeited.

4. LIMITATIONS

4.1 The offer and the benefits provided by the offer are non-transferable, non-refundable and non-exchangeable (in whole or in part) and no cash alternative is available. In the event of a faulty product, it will be replaced with the same item only, subject to availability.

5. TRANSFERABILITY

5.1  Service cannot be transferred to another recipient or account

6. TERMINATION

6.1 Either party may terminate the agreement by written notice to the other party. 

7. LIABILITY 

7.1 Neither party shall be held liable or considered in breach of the agreement for delays or failures in performance caused by circumstances beyond the supplier’s reasonable control.

8. GOVERNING  LAW

8.1 The laws that govern the terms and conditions, and the jurisdiction where disputes will be resolved.

9. DATA PRIVACY

9.1 Information on how personal data is collected, used, and protected. 

Spin-to-win wheel in-store giveaway 

1. PRIZE DETAILS

1.1  All customers get a chance to spin the wheel after making a purchase in-store, there is no minimum purchase required. The options for winning are:

1x PIERCING SERVICE. UP TO VALUE OF £50.

1x £10 OFF NEXT PURCHASE

1x PICK A PRODUCT UP TO VALUE OF £100

1x SPIN AGAIN

2. ELIGIBILITY
2.1  All valid customers are eligible to enter Spin the Wheel competition. Only on customers purchasing full priced items, in-store on June 6. 

3. DATE OF EXPIRATION
3.1 If the service is not completed by 15th June 2025, the right to prizes and/or redeemable service will be forfeited.

4. LIMITATIONS

4.1 The offer and the benefits provided by the offer are non-transferable, non-refundable and non-exchangeable (in whole or in part) and no cash alternative is available. In the event of a faulty product, it will be replaced with the same item only, subject to availability.

5. TRANSFERABILITY

5.1  Service cannot be transferred to another recipient or account

6. TERMINATION

6.1 Either party may terminate the agreement by written notice to the other party. 

7. LIABILITY 

7.1 Neither party shall be held liable or considered in breach of the agreement for delays or failures in performance caused by circumstances beyond the supplier’s reasonable control.

8. GOVERNING  LAW

8.1 The laws that govern the terms and conditions, and the jurisdiction where disputes will be resolved.

9. DATA PRIVACY

9.1 Information on how personal data is collected, used, and protected.