Shipping policy
UK Delivery
Free UK Delivery
Enjoy free standard delivery on all orders over £40.
Standard Delivery - £3.99
We use Royal Mail for all standard UK deliveries. Orders typically arrive within 2–4 days from the time of order, with dispatch included in this timeframe.
Express Delivery - £8.99
For faster delivery, we offer Royal Mail Tracked 24. Orders usually arrive within 1–2 days from the time of order, including dispatch.
Please allow an additional 5 business days for regional delivery.
International Delivery
We also offer international shipping. Please see our Delivery Information page for further details.
Due to potential and unexpected delivery disruptions, delays may occur.
During sale and promotional periods, all orders will be processed and dispatched as quickly as possible. However, busy periods could result in some delays with dispatch.
If there is an issue with your delivery, we will do our best to ensure it is resolved - however, we cannot make guarantees. Due to the nature of postal services, some circumstances may impact the successful delivery of your parcel.
Please note that we are not liable for any delays caused by events outside of our control.
Duties and Taxes
For orders shipped outside the UK, prices displayed on our website do not include any local taxes, customs duties, or import fees that may be charged by the destination country.
If customs charges, import duties, or local taxes apply to your order, these fees are determined by local authorities and are the responsibility of the customer. Any applicable charges will need to be paid before or upon delivery.
In some cases, customs authorities may contact you directly to request additional information required to clear your parcel. We recommend keeping an eye on your email inbox and tracking updates after your order has been dispatched.
As customs regulations vary by country, we recommend contacting your local customs office for further information before placing your order.
Items Not Received But Marked Delivered
Please note that we do not issue refunds or replacements for items that are tracked as delivered, even if you haven't received them.
In most cases where an item can be marked as delivered but not received, it's because they've been delivered to a work address, reception or colleague within the company — we always suggest delivering to a personal address to avoid this happening.
If this has happened to you, you can request a proof of delivery certificate from DPD via the online tracking link you received in your email.
Jewells Limited cannot be held responsible for goods that are lost or delayed in transit.
