Changed your mind? We've made Returns & Exchanges easy — you can obtain a refund within 30 days of your in-store purchase or from delivery of your online order.

UK RETURNS

Bought something in-store? Just return your Jewells with your original receipt or proof of purchase. If you don't have proof of purchase, we can make an exchange.

Shopped online? UK Returns are free. For online returns please use our UK Returns Portal.

INTERNATIONAL RETURNS 

Use Delivery fees will be payable by the customer via DHL Express.  

If you wish to use a different carrier, you can make your selection in our International Returns Portal.

OUR RETURNS POLICY

All items returned to Jewells in store or online must be in their original packaging, unworn and in sale condition. 

Unfortunately, subject to law we do not accept returns or exchanges on: Earrings, Permanent Jewellery, Piercing Jewellery or gift cards.  Read our Terms & Conditions policy for more information.

Shipping costs from online purchases and click and collect are non-refundable  

You may be asked to provide personal details for returns or exchanges for verification purposes 

FAULTY RETURNS: 

If you believe an item you have purchased is faulty please contact us at customersupport@jewells.com or visit your local store.

CANCELLING ORDERS

As a consumer, depending on your country of residence, you may have a statutory right to cancel orders made online within a ‘cooling off’ period of 14 days from the day after you receive the order, subject to certain conditions, or as otherwise provided under applicable law. UK residents have this right under the Consumer Contracts Regulations 2013. If you wish to cancel your order and return your purchase, please contact us at customersupport@jewells.com with your order number. You will be given instructions about how to return the goods. You will need to notify us of your return within 14 days of receiving the item and then return the cancelled items within 14 days of your notification in order to receive a refund.

You can also return items in accordance with our Returns Policy.  This does not affect your statutory rights. Please note that certain items are not cancellable or returnable and these are listed in our <INSERT LINK TO RETURNS POLICY> 

If you wish to cancel your order before it has been despatched, please contact us at customersupport@jewells.com  

DEFECTIVE ITEMS & ITEMS DAMAGED IN TRANSIT

If your order has been damaged in transit, or the products ordered are defective, not as described, not of satisfactory quality or not fit for purpose, we will at your request, and subject to availability, either exchange, replace or repair these products without charge to you, or provide you with a full refund, if the fault is notified to us within thirty (30) days of you receiving the product. We may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility and will inspect the items on their return. If the fault is notified after thirty (30) days of your receipt of the product, subject to the conditions being met, we will provide you with either an exchange or repair in accordance with the Consumer Rights Act 2015.