Crystal Hand Chain

STANDARD UK SHIPPING

Place your order before 3pm Monday to Friday and we'll deliver it within 3-7 working days. 

Please allow a further 1-3 working days for AB postcodes, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland.

INTERNATIONAL SHIPPING

Our couriers will deliver to your chosen delivery address within 2-7 working days.

You can return or exchange your online purchases in any of our stores.

UK RETURNS

30 day returns window from delivery date. 

Free returns for all UK customers. 

You can return or exchange your online purchases in any of our stores.

Exchanges are not available online. 

INTERNATIONAL RETURNS

You have 30 days from your delivery date to register a return. 

Delivery fees will be payable by the customer via DHL Express.

If you wish to use a different carrier, you can make your selection in our returns
portal.

GLOBAL RETURNS PORTAL

Gold: Regularly clean with your polishing cloth, avoid harsh chemicals, and store in a cool, dry place. Use our Jewellery Cleansing Foam for a lasting shine.

Silver: Silver is prone to tarnishing, so storing in a sealed bag or airtight box can help. Regularly cleaning with your polishing cloth can also help maintain its shine.

Pearls: Use your polishing cloth to clean and maintain their natural lustre.

Gemstones: Many gemstones are delicate, so avoid hot water, harsh chemicals, and cleaners.

Cord: Wash with a soft sponge and mild soap in lukewarm water occasionally.

Gold-plated: Store in a soft pouch or jewellery box, away from direct sunlight and heat. Avoid swimming or showering while wearing this kind of jewellery to prevent damage from chlorine and soapy water.

Rhodium-plated: Store in a soft pouch or jewellery box, away from direct sunlight and heat. Avoid swimming or showering while wearing this kind of jewellery to prevent damage from chlorine and soapy water.

Diamonds: Gently clean your diamonds with either our Diamond Cleansing Pen, or warm soapy water and a soft brush to remove dirt and oils. Avoid harsh chemicals like chlorine and bleach, which can damage metal settings and dull the stone.